Terms & Conditions

Disclaimer

While we have made every effort to provide accurate and up to date information on our website, the law is constantly changing and affects each person or business in different ways.

The information contained within this website is no substitute for specific advice and we will not accept liability if you rely solely on information from the website.

It is important that you read this page as it contains important information regarding accessing our website.

By accessing this website you agree to the terms and conditions set out below:

General
Privacy
Content
Downloads
Liability
Emails
Professional Indemnity Insurance & Service Regulations
Refund Policy

General

This website is published by Pinfields Limited. The following statements apply to this website.

This website is issued in the United Kingdom and is intended for the information and use of United Kingdom residents only.

Privacy

Pinfields Limited respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

Important information and who we are
The data we collect about you
How is your personal data collected
How we use your personal data
Disclosures of your personal data

Please review our privacy policy here.

Content

This website is for information only. Unless otherwise states it is not intended to offer advice and is not to be taken as, in anyway, offering to sell any product or provide any service.

2. The pages of this site may not, in whole or in part, be reproduced, copied, stored, transmitted or used by any party, except for the purpose of downloading for private, non-commercial, viewing purposes or where we have given our prior written consent. You must not alter anything on this website and no material from this site may be used in any other website. No links may be created to this site without our prior written consent.

3. We may make changes to the information contained within this site at any time without updating this site to reflect those changes. We will not be liable for errors, omissions or for information becoming out of date. If you are in any doubt as to the accuracy and currency of any information contained within the pages of this site, or you require any further information you should contact us.

Downloads

Any software is downloaded at your own risk. We do not warrant the suitability of any software which is downloaded and accept no liability for any problems with your computer that may arise as a result.

Liabilities

We will not be liable for any claims, penalties, losses, damages, costs or expenses arising for the use or inability to use, interruption or availability of, this website, its operation or transmission, computer viruses or any unauthorised access to or alteration of the website. We do not warrant that the contents of this website are compatible with all computer systems and browsers.

Emails

We do not guarantee that any email sent to us will be received or that the contents will remain private during transmission. If you are concerned about this please consider other means of communication. You are responsible for ensuring any electronic message or information you send to us is free from any virus or defect that may harm our systems in any way.

Professional Indemnity Insurance & Service Regulations

In accordance with the disclosure requirements of the Services Regulations 2009, our Professional Indemnity Insurer is Royal Sun Alliance Insurance Ltd, St Marks Court, Chart Way, Horsham, West Sussex, RH12 1XL. As stated in our terms of business the territorial coverage is worldwide, excluding professional business carried out from an office in the united states of America or Canada and excludes any action brought in any court in the United States of America or Canada.

Download our Terms of Business here

Refund Policy

Policy relating to refund of Card Payments

Due to the nature of our services, refunds are generally not provided once work has begun, as services are rendered based on hourly rates or project-based fees. However, we are committed to resolving any client concerns to the best of our ability.

Eligibility for Refund of a Card Payment

Refunds may be considered under the following circumstances:

Overpayment: If an overpayment has been made, a refund will be issued for the excess amount.
Errors in Service: If we make a significant in the services provided, and that error cannot be corrected in a timely manner, we may offer a partial refund or credit toward future services.
Cancellation: If a client wishes to cancel services before the work has commenced, a full refund will be issues, minus any non-refundable costs (e.g. third-party services already paid for).

Non-Refundable Services

Certain services, such as third party filings, expedited services, or costs already incurred, are non-refundable once paid.

Disputes and Resolutions

If you are dissatisfied with our services, we encourage you to contact us directly. We are happy to address any concerns and will work to reach a satisfactory resolution. If a resolution cannot be reached, we may consider offering a refund based on the specific situation.

Requesting a Refund of a Card Payment

Refund requests must be made in writing via email or official contact form within 30 days of the service being rendered. Please include your client details, the nature of the service provided and the reason for the refund request.

Final Decision

The final decision on any request of a refund of a card payment will be made by Pinfields Limited and will be based on the circumstances of the case.